You are also welcome to contact us by email or telephone.
How does the order proceed?
will automatically receive an email. In this email you will find a link
to the transaction, please click on it. You will then be led to a
SSL-protected transaction website. If this does not appear in Dutch,
please select the Dutch flag on the top right corner for the Dutch
language. You will then be guided through the purchase transaction in 4
steps and provided with the information on payment transaction in the
end. If you selected bank transfer, you will receive the account details
(IBAN and BIC), in the case of credit card payment or Paypal you will
be forwarded to the respective websites.
pay in advance by SEPA bank transfer, credit card or Paypal. If you
wish to transfer, please do not forget to let your bank know that you
will take over the bank service charges. Transfers within the EU are not
subject to charges, if the IBAN and Swift code are stated with the
How will I know that my order was accepted?
will receive an order confirmation by email immediately after the
order. When the goods are shipped, you will receive an email shipping
confirmation which is considered as our order acceptance at the same
Is the transfer of my personal data safe?
data you make available to us within the course of the order is
transferred in an encoded state. This especially applies for payment
information. We use the coding system SSL (Secure Socket Layer). Your
data therefore cannot be assessed by third parties.
When will you send the goods?
soon as we received the payment on our account, the goods will be sent.
Please plan 2-3 days for the EU bank transfer during which the money is
forwarded. As soon as we receive the money on our account, we will
confirm the receipt by email. In the case of payment by credit card or
Paypal, the payment is immediately booked and the goods will be sent
directly. Please schedule another 3-4 days for shipping.